Coaching | Cancellation and Refund Terms

BOOKING TERMS – Coaching & Consulting Session
The Client Cancellation Policy: The Client maintains the right to a 100% refund on their booking fee, a full refund, or credit (entirely at The Client’s discretion) up to 3-days prior to the scheduled Coaching Session date.
  1.          Cancellations made 3-2 days prior to the scheduled Coaching Session Date will incur a 10% Cancellation Fee.
  2.          Cancellations made 1 day prior to the appointment date will incur a 25% Cancellation Fee.
  3.          Cancellations made on the day, at least 3-hrs prior to the scheduled start time of the Coaching Session will incur a 50% Cancellation Fee.
  4.         Failure to attend a Coaching Session will processed as a Cancellation with a 85% Cancellation Fee.
There maybe exceptional circumstances that will allow the Cancellation Fee to be waived, such as hospitalisation, waiving of the cancellation fee is entirely at the discretion of SANAS Australia Pty Ltd.
 To avoid Cancellation Fees please advise of your intention to cancel, or reschedule your appointment via email, text or phone call.
 The Coach Cancellation Policy: The Coach maintains the right to cancel a scheduled Coaching Session up to 8-days prior to the scheduled Coaching Session date.  If any monies have been paid, and the session is not rescheduled for a later date, 100% of the monies will be refunded to The Client.
  1.        If The Coach is required to cancel a scheduled Coaching Session 7-3 Days prior to the scheduled Coaching Session The Coach will refund any already paid monies, or reschedule the coaching session, AND will also provide a 50% Discount Voucher for an additional Coaching Session
  2.         If The Coach is required to cancel a scheduled Coaching Session 2-1 days prior to the scheduled Coaching Session, The Coach will refund any already paid monies, or reschedule the coaching session, AND will also provide a FREE additional Coaching Session to the same value.
  3. If the Coach is required to cancel a scheduled Coaching Session on the day of scheduled Coaching Session, or at the scheduled time of the the Coaching Session, The Coach will refund any already paid monies, or reschedule the coaching session, AND will also provide a credit for TWO FREE additional Coaching Session to the same value.
If The Coach is required to cancel a scheduled appointment, a phone call will be first contact attempt, if you are not able to be contacted by phone your coach will sms and email you with the Cancellation Advice.
  Coaching and Consulting Services
The Client will be provided with in-person coaching or consulting services via telephone, Zoom or another agreed online platform, unless otherwise agreed in writing, by The Coach and The Client.
The Coach will call The Client at the agreed time, on the agreed platform.  If The Client does not answer or is not on the agreed platform, The Coach will wait for 10-mins for The Client and then will end the Coaching Session. If The Client has not attended within 10-min of the agreed start time the Coaching Session will end and the Coaching Session will be treated as if it was cancelled (as noted above this will incur a 50% Cancellation Fee).
 Executive, Career and Business Coaching & Consulting methodologies are varied and may include brainstorming techniques, identifying action plans, follow-up procedures to maintain client motivation, educating the client as well as asking and answering questions and identification of tools or activities to be completed between coaching sessions.
Confidentiality
Anything that is said or revealed during Coaching Sessions between The Coach and The Client is privileged information and will not be disclosed to any outside party. The exception is if the information revealed includes disclosure of illegal, unethical or criminal activities or as required by Australian Law.
 The coaching and consulting methods employed by The Coach, Kimmaree Thompson and SANAS Australia Pty Ltd do not guarantee results.  Coaching and Consulting Advice will be provided to the highest professional standards and informed by science and research.  The Client is expected to use their discernment, professional and personal judgement in deciding if they should follow the provided advice.
 By booking this Coaching Session you signify your agreement to the terms.
If you would like to negotiate alternative terms of engagement please contact Kimmaree Thompson at SANAS Australia Pty Ltd.