CASE STUDY

Administrative Services Review

  • Lead Consultant
  • Project Manager
  • Write Final Report
  • Present Findings To Executive
VISIT CLIENT WEBSITE

Sydney Water
2008

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Effectiveness assessment for an earlier restructure, undertaking a performance gap analysis, determining client satisfaction levels and service delivery gaps.

Assessing the competency and skill mix of existing office holders.

​​​​​​​Final Report included recommendations for workload re-allocation and changes to service standards and performance monitoring.