Clinical Excellence Commission2018-09-09T11:54:17+00:00

Project Description

case study

Clinical Excellence Commission

NSW Health Department & eHealth Project

The incident management system (ims+) to replace the current NSW Health incident management tool known as the Incident Information Management System (IIMS).

NSW Health has over 120,000 employees and contractors, Kimmaree was engaged as the Senior Advisor for the design of the Statewide training rollout for the new ims+ Incident Management System. Training on how to report using the new ims+ system will be mandatory for all (over 120,000) NSW Health employees and contractors, including medical staff. More detailed incident reporting and incident management training will be provided for frontline supervisors and line management staff. As part of her ims+ Senior Advisor role Kimmaree qualified as a HETI (Health Education and Training Institute) online training system administrator.

ims+ will improve the ability to effectively record, track, manage and report on clinical, Work Health & Safety and corporate incidents as well as consumer feedback, including actions taken to address issues and mitigate existing risks.

The new ims+ is being delivered by the Clinical Excellence Commission in collaboration with eHealth NSW.

With ims+ it the incident reporting process will be easier for frontline staff to use and provided quality data and more detailed reporting. It will also enable automated feedback to the notifiers of incidents.

The improved quality of captured information and access to useful data will assist managers at all levels to identify systems gaps and lead to improvements that result in safer and better care for the nearly 2 million people who use the NSW public health system every year.


Senior Advisor
IMS (Incident Management System) Program




Risk Management




Let’s Work Together


Corporate Workshop Facilitation

For your Executive Planning Retreat, Strategy Day or Change Management Implementation Briefing – Kimmaree Thompson can facilitate and co-ordinate the logistics so that everything runs smoothly and you get documented key deliverables.

At your site or off-site in Sydney, Brisbane, Perth and Byron Bay.