Effectiveness Review

Administrative Services Review

  • Lead Consultant
  • Project Manager
  • Write Final Report
  • Present Findings To Executive

Sydney Water

Effectiveness assessment for an earlier restructure, undertaking a performance gap analysis, determining client satisfaction levels and service delivery gaps.

Assessing the competency and skill mix of existing office holders.

​​​​​​​Final Report included recommendations for workload re-allocation and changes to service standards and performance monitoring.