Organisational Redesign
Process Re-engineering, Succession Planning, Workforce Structural Map, Establishment Documented, Key Role – Salary Benchmarks
Design & Establish Assessment Centre
Front of House Staff Selection – Assessment Centre. Designed and facilitated the assessment centre process for the bulk recruitment of casual and part time customer service staff at the Museum of NSW.
4-Year Cultural Change Project
Average of 2 bulk recruitment rounds per year 2004-2008, 350+ Applicants per round, 51 Appointments in 1st round, 8-12 Days Interview per round, average 100 Referee Reports per round
Aboriginal Branch-Expansion
Statewide Restructure & Expansion of Aboriginal Services Branch. Working directly with central agency staff and Panel Independents from Land Councils and external government agencies.
Effectiveness Review
Effectiveness assessment for an earlier restructure, undertaking a performance gap analysis, determining client satisfaction levels and service delivery gaps.